Get in Touch With Us
If you have a question about our content, a correction to flag, or simply want to share your thoughts, this page explains the best way to reach us and what happens once you do.
How to Contact Us
Email is the most direct route to our team. We read every message and aim to respond within two working days. The more context you can give us upfront — what the query is about and which part of the site it concerns — the faster we can get the right answer back to you.
Write to us at [email protected]
We do not use automated replies as a substitute for a real response. When you hear back, it will be from a member of the team who has actually read your message.
What You Can Reach Us About
There is no wrong reason to get in touch. The most common enquiries we receive fall into these areas:
- Content questions — If something on our site is unclear, or you want more detail on a particular casino, bonus type or payment method, send us a message and we will do our best to help.
- Accuracy and corrections — We take editorial accuracy seriously. If you spot something that looks out of date or factually wrong, we want to know. Reader feedback is one of the ways we keep our reviews current.
- Suggestions for coverage — Is there a topic, casino or feature you think we should cover? We genuinely consider reader suggestions when planning new content, including our best non GamStop casinos guide.
- Partnership and commercial enquiries — If you represent a brand or organisation and would like to discuss how we might work together, please introduce yourself and outline what you have in mind. We review all enquiries, though we cannot guarantee a response to every commercial proposal.
- Feedback on our reviews — If a casino we have covered has changed its terms, updated its bonus offer, or you have had a notably different experience to the one we describe, let us know. On-the-ground feedback helps us maintain useful, honest comparisons.
What to Include in Your Message
You do not need to follow a strict format, but a few details make a real difference:
- The page or casino your message relates to, if applicable.
- A clear description of your question, suggestion or concern.
- Any supporting information — a screenshot, a link, a date — if it helps illustrate what you mean.
The more specific you can be, the more useful our response will be.
Response Times
Our target is two working days for all general enquiries. During particularly busy periods it may take a little longer, and we appreciate your patience. We do not leave messages unanswered — if you have not heard from us within five working days, it is worth checking your spam folder and resending if needed.
A Note on Our Editorial Standards
Online Casino is an independent comparison site covering casinos and betting sites not on GamStop. Our rankings are based on research and editorial assessment, not on commercial relationships — no casino can buy its way to a higher position. We welcome scrutiny of that process and are happy to explain how any recommendation was reached.
If you have read something here that you think conflicts with that commitment, please tell us. We would rather correct a mistake than leave it standing.
Thank you for taking the time to visit this page. We look forward to hearing from you.